Last Updated: January 2026
This Privacy Policy explains how The VIBE Agency, LLC ("The VIBE Agency," "we," "us," or "our") collects, uses, discloses, and safeguards personal information (as defined under applicable privacy laws) when you visit our website at www.thevibeagency.com (the "Website") or otherwise engage with our services.
Please read this Privacy Policy carefully. By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and consent to our collection, use, and disclosure of your personal information as described herein. If you do not agree with our policies and practices, you may not access or use our Website.
Scope and Applicability: This Privacy Policy applies to personal information collected through our Website and through your general interactions with The VIBE Agency, LLC.
Professional Services Exception: If you are a client receiving professional services, the use and confidentiality of your personal information and project-related data (including event briefs, creative concepts, logistical documentation, and related materials) provided to us for the delivery of those services are governed by your engagement letter and related agreements. To the extent that the terms of your engagement letter conflict with this Privacy Policy regarding your client data, the engagement letter shall control.
Supplemental Notices: In certain circumstances, we may provide supplemental privacy notices for specific activities (such as specific promotions, partnerships, or for employees). To the extent those supplemental notices conflict with this Privacy Policy, the supplemental notice will control for that specific activity.
Your use of the Website is also governed by our Terms and Conditions, which are incorporated into this Privacy Policy by reference.
We collect various types of personal information from and about users of our Website. The specific personal information we collect depends on how you interact with our Website and whether you engage our professional services. We collect personal information in three primary ways: personal information you provide to us voluntarily, personal information we collect automatically through technology, and personal information we receive from third-party sources.
We collect personal information that you voluntarily provide to us when you access or use our Website, register for an account, request information about our services, communicate with us, or engage us for event production and experiential marketing services. The categories of personal information we may collect directly from you include:
Contact and Identification Information
We may collect your name, address (including current and previous addresses), email address, telephone number, date of birth, and government-issued identification information such as a driver's license number or passport number when required for venue, vendor, or travel-related purposes. This information is essential for identity verification, communication, and the delivery of event services. We may also collect your digital or physical signature.
Account and Credential Information
If you create an account on our Website or access our secure client portal, we collect your chosen username, password, security questions and answers, and any other authentication credentials you establish. You are responsible for maintaining the confidentiality of this information.
Event and Project-Related Information
When you engage us for event production, experiential marketing, incentive travel, AV production, or related services, we collect a variety of personal and business-related information necessary to accurately plan, produce, and deliver your event or program. This may include event objectives and creative briefs, attendee lists and guest data, travel and accommodation preferences, dietary restrictions and accessibility requirements, company and organizational information, and budgetary parameters. We may also collect payment information, such as banking and credit card information, to process deposits and invoices.
Communications and Correspondence
We retain the content of communications you send to us, including email messages, contact form submissions, chat messages through our Website, audio and visual information such as recorded telephone calls or video conferencing sessions, and any documents or attachments you provide. This information helps us respond to your inquiries, provide services, and maintain records of our professional relationship. We may also collect any other information you submit through interactive features like surveys, contests, and promotions.
Commercial and Transaction Information
We may collect details about services you have purchased, requested, or inquired about, including proposals, contracts, and related documentation.
Demographic Information
We may collect demographic information such as age, gender, and citizenship when necessary for compliance, travel logistics, or service delivery purposes.
Professional and Employment-Related Information
We may collect information about your professional background, including your current employment, professional degrees, certifications, educational background, and job title, when relevant to the services you are requesting or if you apply for a position with us.
When you access, browse, or otherwise use our Website, we automatically collect certain personal information about your device, browsing actions, and usage patterns through cookies, web beacons, and similar tracking technologies. The categories of automatically collected personal information include:
Device and Connection Information
We collect your Internet Protocol (IP) address, which may reveal your approximate geographic location; your Internet Service Provider (ISP); the type and version of web browser you use; your device's operating system and version; unique device identifiers; mobile network information if accessing via mobile device; and other information about your internet connection.
Usage and Behavioral Information
We track how you interact with our Website, including the specific pages you visit, the sequence in which you view pages, the time and date of your visits, the duration of time spent on each page, the links you click, search terms you enter, the content you view or download, error messages you receive, and whether you complete forms or transactions.
Referral and Navigation Information
We collect information about how you arrived at our Website, including the website or advertisement that referred you, search engine queries that led you to us, and the navigational path you take through our Website.
Technical and Configuration Information
We collect technical details about your device and browser configuration, including screen resolution, font and language preferences, time zone settings, and browser window dimensions. This information helps ensure our Website displays and functions properly across different devices.
We may receive personal information about you from third-party sources, which we may combine with personal information we collect directly from you or automatically. Third-party sources may include:
Providing Others' Personal Information: If you provide another person's personal information to us (for example, attendee or guest data for an event), you represent that you have the legal right and necessary consent to do so.
Inferences: We may draw inferences about individual preferences, characteristics, and interests based on the other personal information we collect and analyze.
Public Areas: Please be aware that any personal information you include in content posted in public areas of the Website may be viewed, collected, and used by others.
We use the personal information we collect for various purposes related to operating our Website, providing our services, improving user experience, communicating with you, and fulfilling our legal and professional obligations.
If you are a client, we use your personal information to plan, produce, and deliver the event production, experiential marketing, incentive travel, AV production, or other services you have requested. This includes developing event concepts and creative proposals, coordinating venues and vendors, managing guest and attendee logistics, and executing on-site production.
We use your personal information, including your contact information and communication history, to:
We use your personal information for various business and operational purposes, including:
With your consent, where required by law, we may use your contact information to send you marketing and promotional materials, including:
You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in each email, adjusting your communication preferences in your account settings, or contacting us directly using the information provided at the end of this Privacy Policy. Please note that even if you opt out of marketing communications, we will still send you transactional and service-related communications that are necessary for our business relationship.
We may use your personal information to facilitate targeted advertising and to perform data analytics. This includes delivering targeted advertisements to you on third-party websites and social media platforms based on your potential interests, your interactions with our Website, and other variables. We also use this information to analyze the performance of our advertising campaigns and website usage.
We may use your personal information to:
By providing your mobile telephone number to us, you consent to receive text messages (SMS/MMS) from The VIBE Agency for service-related purposes, including but not limited to account authentication, event updates, logistics notifications, and billing reminders. Additionally, if you have specifically opted in to receive marketing communications, you consent to receive marketing and promotional texts from us.
(a) Opt-In and Consent. You represent that you are the account holder for the mobile telephone number(s) that you provide. By voluntarily providing your phone number for a service-related purpose, you consent to receive non-marketing, transactional, and service-related messages. Regarding marketing or promotional text messages, we will only send such communications if you provide the legally required consent. You acknowledge that messages may be sent using an automatic telephone dialing system, and that consent to receive marketing text messages is not a condition of purchasing any goods or services.
(b) Opt-Out. You may opt out of receiving text messages from us at any time by replying STOP to any message you receive. For help, reply HELP or contact us. After you reply STOP, we may send one final message to confirm that you have been unsubscribed.
(c) Message and Data Rates. Standard message and data rates may apply. Frequency of messages may vary based on your interaction with our services.
(d) Privacy and No Sharing. We do not share, sell, rent, or trade your mobile telephone number or SMS consent data with any third parties or affiliates for their own marketing or promotional purposes.
We may aggregate, anonymize, or de-identify your information for the analysis and improvement of our services, as well as to provide information on industry trends in publicly available reports and other content.
We may disclose your personal information to certain categories of recipients in specific circumstances as described below.
We will disclose your personal information to third parties when you have provided your explicit consent or authorization for such disclosure. This may include situations where you direct us to disclose your personal information to other service providers, vendors, venues, or others involved in the delivery of your event or program.
We may disclose your personal information when legally required or necessary to comply with applicable standards and legal obligations.
We engage third-party service providers to assist with our professional services and business operations. These providers act on our behalf and may access your personal information strictly to perform their assigned functions. The categories of service providers we utilize include:
If we are involved in a merger, acquisition, reorganization, sale of assets, bankruptcy, dissolution, or other business transaction or corporate event, your personal information may be disclosed, transferred, or acquired by a third party as part of that transaction.
We may disclose aggregated statistical data or de-identified information that cannot reasonably be used to identify you. This information may be disclosed to third parties for research, marketing, analytics, or other lawful business purposes.
We may disclose your personal information when we believe in good faith that such disclosure is necessary or appropriate to protect and defend our rights, property, or safety, or that of our clients, employees, or the public, including to enforce our Terms and Conditions or other agreements, and to respond to emergencies or exigent circumstances.
We do not sell your personal information to third parties for monetary consideration. However, as described in Section 4, we may disclose and allow third-party advertising partners to collect data via cookies, pixels, and related technologies for the purpose of analytics and serving you more relevant ads, which may constitute "sharing" for cross-context behavioral advertising under certain privacy laws. This sharing allows us and our advertising partners to analyze website traffic and deliver targeted advertising via platforms such as Meta, Google, and other advertising networks. While this may be considered a "sale" or "sharing" of personal information under certain privacy laws, we do not receive monetary compensation in return.
Our Website uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance user experience, analyze Website performance and use, remember your preferences, track and enable targeted advertising and other marketing, and facilitate certain features.
Cookies are small text files stored on your computer or mobile device when you visit a website. Cookies allow the website to recognize your device, remember your preferences, and enhance your user experience. Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device until they expire or you delete them). Cookies can be set by the website you are visiting ("first-party cookies") or by third parties that provide services to that website ("third-party cookies").
Strictly Necessary Cookies
These cookies are essential for the operation of our Website and enable core functionality. Without these cookies, certain features of the Website would not function properly. They cannot be disabled without severely impacting your ability to use our Website.
Functional Cookies
Functional cookies enhance the Website's performance and functionality by remembering choices you make (such as your preferred language or username) and providing enhanced, personalized features.
Analytics and Performance Cookies
Analytics cookies help us understand how visitors interact with our Website by collecting and reporting usage data. We may use third-party analytics services, such as Google Analytics, which use cookies to collect and analyze Website usage data.
Marketing and Advertising Cookies
Marketing cookies are used to track visitors across websites and deliver advertisements relevant to your interests. These cookies may be set by us or by third-party advertising networks. They are used to limit the number of times you see an advertisement, measure the effectiveness of advertising campaigns, and deliver targeted advertisements based on your interests.
Web beacons and pixel tags are small graphic images or code embedded in web pages, emails, or advertisements. We may use web beacons to track whether you have opened our marketing emails, determine which links you have clicked, count visitors to specific pages, and measure the effectiveness of our advertising campaigns and Website content.
You have several options for managing and controlling cookies:
Cookie Preference Settings
Where legally required, our Website may provide a cookie preference center or banner that allows you to customize your cookie settings. You can choose which categories of cookies you wish to accept or decline (except for strictly necessary cookies, which cannot be disabled).
Browser Settings
Most web browsers are set to accept cookies by default, but you can adjust your browser settings to refuse all cookies, accept only certain cookies, or alert you when a cookie is being set. If you disable or refuse cookies, some features of our Website may not function properly.
Third-Party Opt-Out Tools
For analytics and advertising cookies set by third parties, you may be able to opt out through industry opt-out mechanisms. For example, you can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, or visit the opt-out pages provided by the Network Advertising Initiative or the Digital Advertising Alliance.
Mobile Device Settings
If you access our Website through a mobile device, you may be able to control cookies through your device settings.
As of the last update of this Privacy Policy, we do not respond to "Do Not Track" (DNT) signals. If and when a standard for DNT signals is adopted that we must follow, we will update our practices accordingly.
We may use tracking technologies in marketing emails to determine whether you have opened an email or clicked on links within it. If you do not wish to have your email activity tracked, you can unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of any marketing email. You will continue to receive transactional emails related to our services, which are necessary for our business relationship.
We take the security of your personal and business information seriously and have implemented administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and destruction. However, no security measures are perfect or impenetrable, and no method of data transmission or storage can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot ensure or warrant the absolute security of any personal information you transmit to us or store on our systems.
You may have certain rights and choices regarding the personal information we collect and how we use it. The specific rights available to you may depend on your location and applicable privacy laws. To the extent that the collection, processing, or retention of your personal information is governed by federal laws or superseding regulations, such laws and regulations shall control and supersede any conflicting rights or obligations described in this Privacy Policy.
You may have the right to access the personal information we maintain about you and to request corrections if you believe any information is inaccurate, incomplete, or outdated. To submit a request, please contact us using the information provided at the end of this Privacy Policy. We will respond within the timeframe required by applicable law.
Depending on your jurisdiction, you may have the right to request deletion of your personal information or to receive a copy of your personal information in a portable, machine-readable format. These rights are subject to limitations under applicable law.
You have the right to opt out of receiving marketing communications from us at any time. If you no longer wish to receive promotional emails, newsletters, or other marketing materials, you may opt out by:
Please note that even if you opt out of marketing communications, we will still send you transactional emails and service-related communications that are necessary for our business relationship.
As described in Section 4, you can control cookies and tracking technologies through your browser settings, cookie preference center, and third-party opt-out tools. Please refer to Section 4.4 for detailed information.
To the extent we are subject to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), this section provides additional disclosures for California residents.
A. Notice at Collection
California law requires that we inform you of the categories of personal information we collect and the purposes for which we use that information. Categories we may collect include:
B. California Privacy Rights Under CCPA/CPRA
If you are a California resident and we are subject to the CCPA/CPRA, you have the following rights:
C. Exercising Your California Privacy Rights
To exercise any of the rights described above, please contact us using the information provided at the end of this Privacy Policy. We may verify your identity before responding to your request. You may also designate an authorized agent to submit requests on your behalf, provided you supply appropriate written authorization.
D. California Minors
We do not knowingly "sell" or "share" (as those terms are defined under the CCPA/CPRA) the personal information of individuals under 16 years of age, as we only allow those who are 18 years old and above to use our Website.
E. California "Shine the Light" Law
California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes during the immediately preceding calendar year. To make such a request, please contact us using the information provided at the end of this Privacy Policy.
Residents of certain other jurisdictions, such as Virginia, Colorado, Connecticut, and Utah, may have additional privacy rights under state law. These rights may include:
Nevada Residents
Nevada residents have the right to opt out of the "sale" (as defined under Nevada law) of certain covered information. We do not sell personal information as defined by Nevada law.
Universal Minors Statement
We do not knowingly sell or share the personal information of minors under the age of 18, as we only allow those who are 18 years old and above to use our Website.
If we are subject to these jurisdiction-specific laws, you may exercise these rights by submitting a request using the contact information provided at the end of this Privacy Policy. We will respond to your request in accordance with applicable law.
You may designate an authorized agent to submit requests on your behalf. If you use an authorized agent, and depending on the type of request, we may require proof of your written authorization or verification that the agent has power of attorney. We may also require you to verify your identity directly with us before we can process the request.
We will not discriminate against you for exercising any of your privacy rights.
Subject to applicable law, if we decline to take action regarding your privacy request, you may have the right to appeal our decision. If you wish to appeal a decision, please contact us using the information provided at the end of this Privacy Policy.
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period depends on the nature of the personal information, the purposes for which it was collected, applicable legal requirements, and our professional obligations.
Our Website and services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18 without verifiable parental consent. Our services are designed for adults who are seeking event production, experiential marketing, incentive travel, or related professional services for their organizations. We do not knowingly sell or share the personal information of minors under the age of 18.
If we become aware that we have inadvertently collected personal information directly from a child under 18 without appropriate parental consent, we will take steps to delete that information as soon as reasonably practicable. If you believe we have collected personal information from a child under 18, please contact us immediately using the information provided at the end of this Privacy Policy.
Our Website and services are operated from the United States, and our servers and service providers are primarily located in the United States. If you are accessing our Website or using our services from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States and potentially in other countries where our service providers operate.
The United States and other countries may have data protection laws that differ from those in your country of residence. By using our Website or engaging our services, you acknowledge and consent to the transfer of your personal information to the United States and other jurisdictions.
Our Website may contain links to third-party websites, services, applications, or resources that are not owned or controlled by us. These links are provided for your convenience and informational purposes only. We are not responsible for the privacy practices, content, or security of these third-party websites or services.
When you click on a link to a third-party website or interact with a third-party service, you will be subject to that third party's privacy policy and terms of service, not this Privacy Policy. We encourage you to review the privacy policies and terms of service of any third-party websites or services you visit or use.
We reserve the right to modify, update, or amend this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this document.
For significant changes, we may provide additional notice via:
If you have any questions, concerns, comments, or requests regarding this Privacy Policy or our privacy practices, or if you wish to exercise any of your privacy rights, please contact us:
The VIBE Agency, LLC
11098 Biscayne Blvd
Miami, FL
www.thevibeagency.com
We will do our best to respond to your request in a timely and complete manner, in accordance with applicable law.